For Freight Forwarders

Automate the Busy Work, Focus on Moving Freight

From booking intake to carrier coordination, Reason handles the repetitive tasks so your team can focus on customer relationships and growing your business.

Freight Forwarders automation

Common Challenges We Solve

Hours spent manually entering data from emails and documents
Missing shipment updates buried in crowded inboxes
Inconsistent data across TMS, spreadsheets, and emails
Customer inquiries that take too long to answer
Carrier communication spread across multiple threads

Results You Can Expect

90% reduction in manual data entry time
Faster response times to customer inquiries
Fewer errors in shipment documentation
Complete visibility across all carrier communications
More capacity to handle additional shipments

Built for Freight Forwarders

Purpose-built features that address your specific operational needs.

Booking Automation

Automatically extract shipment details from customer emails, create bookings, and send confirmations—without manual data entry.

Document Processing

Extract data from BOLs, commercial invoices, packing lists, and ISFs with 99%+ accuracy. Populate your TMS automatically.

Carrier Communication

Auto-generate booking requests, track responses, and manage carrier relationships with intelligent email handling.

Rate Management

Capture and organize rate quotes from carriers. Compare options and respond to customer inquiries faster.

Shipment Tracking

Consolidate tracking updates from multiple carriers. Send proactive status updates to customers automatically.

Invoice Reconciliation

Match carrier invoices to shipments, flag discrepancies, and streamline accounts payable workflows.

Automation Use Cases

See how freight forwarders use Reason to transform their operations.

01

New Booking Intake

Customer sends shipping instructions via email. Reason extracts origin, destination, commodity, and schedule requirements, creates the shipment in your TMS, and drafts a booking confirmation for your review.

02

Documentation Management

When documents arrive (BOL, commercial invoice, packing list), Reason extracts all data points, validates against existing records, and flags any discrepancies for human review.

03

Customer Status Updates

Customers email asking "where is my shipment?" Reason identifies the shipment, pulls current status from carriers, and drafts a personalized response in seconds.

04

Carrier Rate Requests

Need quotes from multiple carriers? Reason generates rate request emails, tracks responses, and consolidates quotes into a comparison for quick decision-making.

See Reason in Action

Get a personalized demo and see how AI automation can transform your logistics operations.

See live automation workflows tailored to your industry
Discuss your specific operational challenges
Get a clear implementation timeline and pricing